Privacy Policy

We collect personal information that is necessary to provide our document clearing and government liaison services. The types of information we may collect include:

Personal Identification Information:

• Full name, nationality, and date of birth
• Passport number, Emirates ID number, and visa details
• Photographs and biometric data (where required by government authorities)
• Marital status and family details (where relevant to the service)

Contact Information:

• Email address and telephone numbers
• Residential or business address in the UAE

Professional and Financial Information:

• Employer name, trade license details, and occupational information
• Payment details (we do not store full card numbers)
• Business registration information where applicable

Website Usage Data:

• IP address, browser type, and operating system
• Pages visited, time spent, and referring URLs
• Cookie data as described in Section 5

The personal information we collect is used solely for legitimate and lawful purposes. We use your information to:

• Provide and process services — Submit applications, documents, and requests to relevant UAE government authorities on your behalf.
• Communicate with you — Send updates on the status of your application, respond to enquiries, and provide customer support.
• Verify identity — Confirm your identity in accordance with UAE legal requirements and anti-fraud measures.
• Process payments — Handle billing, invoicing, and payment transactions for services rendered.
• Comply with legal obligations — Meet our responsibilities under UAE law, including anti-money laundering requirements and regulatory compliance.
• Improve our services — Analyse website usage data in aggregate to enhance the quality and usability of our services.
• Send service-related communications — Notify you of important changes to our services, policies, or terms (with your consent where required).

We do not use your personal information for unsolicited marketing purposes without your prior consent. You may opt out of any marketing communications at any time by contacting us at info@shuaaalnoor.com.

SHUAA ALNOOR Documents Clearing Company does not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Government Authorities: To submit applications and process requests with UAE government bodies including GDRFA, ICA, Ministry of Labor, DHA, MOH, and other relevant authorities, as required to deliver the service you have engaged us for.
• Service Providers: With trusted third-party service providers who assist us in delivering our services (such as translation agencies or attestation centres), subject to strict confidentiality obligations.
• Legal Requirements: When required by UAE law, court order, or at the request of a competent regulatory or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of the Company's assets, your information may be transferred as part of that transaction. You will be notified prior to such a transfer.
• With Your Consent: Where you have given us explicit permission to share your information for a specific purpose.

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. These measures include:

• Secure storage of physical documents in restricted-access facilities
• Encryption of sensitive data transmitted electronically
• Access controls limiting data access to authorised personnel only
• Regular staff training on data protection and confidentiality obligations
• Secure disposal of documents and data when no longer required

While we strive to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authorities in accordance with applicable UAE regulations.

You are responsible for maintaining the confidentiality of any passwords or account credentials you use to interact with us. Please notify us immediately if you suspect any unauthorised use of your information.

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse how our site is used. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Necessary for the basic functionality of our website. These cannot be disabled as the site may not work properly without them.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously. We use this data to improve our site.
• Preference Cookies: Remember your settings and choices (such as language preference) to provide a more personalised experience.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. For more information on how to manage cookies, refer to your browser's help documentation.

Our website may contain links to external websites operated by third parties, including UAE government portals and other service providers. These links are provided for your convenience and informational purposes only.

SHUAA ALNOOR Documents Clearing Company has no control over the content or privacy practices of these external sites and is not responsible for their privacy policies or data handling practices. We encourage you to review the privacy policies of any third-party websites you visit.

The inclusion of any link does not imply our endorsement of the linked website or its content. Your interactions with third-party websites are governed solely by their own terms and privacy policies.

Our services are intended for adults aged 18 and above. SHUAA ALNOOR Documents Clearing Company does not knowingly collect, use, or solicit personal information from minors under the age of 18 without verified parental or guardian consent.

In cases where our services involve document processing for minors (such as visa applications for dependants), all instructions and consent must be provided by a parent or legal guardian. The parent or guardian is responsible for ensuring that the minor's information is accurate and that they have the authority to provide it on the minor's behalf.

If you believe we have inadvertently collected personal information from a minor without appropriate consent, please contact us immediately at info@shuaaalnoor.com and we will take prompt steps to delete such information.

SHUAA ALNOOR Documents Clearing Company reserves the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website, with the updated date reflected at the top of the page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Material changes that significantly affect how we handle your personal data will be communicated to you by email or through a prominent notice on our website, where reasonably practicable.

Your continued use of our services after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, please discontinue use of our services and contact us to request deletion of your data.